Shipping & Return Policy

Last Updated: June 2026

At Maushme, we are committed to delivering your favorite fragrances safely and efficiently. Please read our Shipping & Return Policy carefully before placing an order.

Shipping Policy

Order Processing

• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During festive seasons, promotional sales, or high-demand periods, processing times may be slightly extended.

Shipping Time

Estimated delivery timelines:

Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

Shipping Charges

• Free Shipping on orders above ₹999.
• A standard shipping fee may apply to orders below the free shipping threshold.
• Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive:

• Shipping Confirmation Email
• Tracking Number
• Courier Partner Details

Customers can track their orders using the tracking information provided.

Incorrect Address Information

Customers are responsible for providing accurate shipping details.

Maushme shall not be responsible for delays, losses, or delivery failures resulting from incorrect addresses or contact information provided by the customer.

Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery period, please contact our support team. We will coordinate with the courier partner to resolve the issue as quickly as possible.

Return & Refund Policy

Return Eligibility

Due to the nature of fragrance and personal care products, we maintain strict hygiene standards.

For this reason:

We Accept Returns Only If:

• The product received is damaged.
• The product is leaking.
• The wrong item was delivered.
• The product is defective upon arrival.

Return Request Timeline

Any return request must be raised within 48 hours of delivery.

Customers must provide:

• Order Number
• Clear Photos of the Product
• Unboxing Video (Recommended)
• Description of the Issue

Failure to provide sufficient evidence may result in rejection of the return request.

Non-Returnable Products

The following products are not eligible for return:

• Opened perfumes
• Used fragrances
• Products damaged after delivery
• Orders returned without prior approval
• Products purchased during clearance or special sale events (unless damaged)

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.
• Processing times may vary depending on banks and payment providers.

Exchange Policy

We currently offer exchanges only for:

• Damaged products
• Defective products
• Incorrect products delivered

Subject to product availability.

Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Once an order has been shipped, it cannot be cancelled.

Contact For Returns & Support

For any shipping, return, refund, or exchange-related queries, please contact us:

Maushme Customer Support

Email: support@maushme.com
Phone: 18008899770
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Maushme – Me Only. Always.

We strive to ensure every fragrance reaches you in perfect condition and provides a luxurious experience from the moment you receive it.